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We are what we repeatedly do.
Excellence then, is not an act,
but a habit. ~Aristotle
Helping you and your company achieve
extraordinary results by building leadership and
organization that can meet today's challenges and
tomorrow's vision.
Please send comments/questions to
.
© 2006 Bonni Carson DiMatteo. All rights reserved.
Feel free to forward this in its entirety. However, if
you copy, distribute, or use parts of this document,
the author must be given full attribution.
| Gold Medal Losers |
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by Bonni Carson DiMatteo, © 2006
Raise your hand if you felt a certain relief, if not glee,
when Bode Miller went from self-proclaimed Olympic
bad boy to self-defeating Olympic drop out.
Raise your hand if you tried to find a way to use this
hubris as a teachable moment for your managers or
children.
How is it we are willing to cheer for the defeat of our
team when it means a victory for doing things right
and doing things the right way?
In the post-Enron world, we keep scrutinizing leaders
who have a different set of rules. Whether it is Ken
Lay or Bode Miller, our tolerance for arrogance,
cowboys, self indulgency, and self aggrandizing
behavior has reached a limit. And we are still
astounded when they just don’t get it.
Arrogance, hubris, self-created rules of engagement,
and self aggrandizing don’t belong in the leadership
lexicon. It invariably leads to not only the demise of
the leader, but inevitably brings down the team and
the company with it. Standards of behavior and
integrity still belong at the top of leadership traits.
As leaders we need to be quick on the trail of
B.O.D.E. behavior which we define as:
Brazen
Ostentation that
Defeats
Excellence
It can appear in our managers, our peers, or
ourselves. It is usually followed or preceded with
assumptions and attitudes that take umbrage to
policies and procedures; brag about results before
they are in and take no prisoners along the way. It’s
their way or the highway. They are not easy to
recalibrate because they are convinced the world is
wrong and they are right; they have trouble
empathizing with people; they make their own rules
so imagining consequences is difficult; they are
eternally optimistic about results despite the level of
effort; they are not team players; they play hard and
have lots of toys. Some of the toys are actually
people.
They care more about the silos that they own than
the success of the company and its people. They can
be high performance contributors, but erode a culture
of team success.
Once you have spotted the B.O.D.E. Syndrome, there
are several ways to address it.
- First assess the advantages and
disadvantages of his/her behavior. Identify what
would it cost to retain this person; what would it
cost to terminate?
- Assess impact with either a 360 or interviews.
- Discuss with them their personal and professional
grade.
- Discuss with them the impact of their behavior on
their results, the company, and their team.
- Identify how their behavior might undermine their
ultimate goals and results.
- Identify the exact behavior attitude and results
behavior you are expecting. Bonus the intangible, not
just tangible results (e.g., morale, attention,
upstream-downstream impact, etc.).
- Reassess progress and decide next
steps.
Every industry and every company large and small
has its gold medals and its standards of excellence.
The gap between current performance and future
success can be won or lost by the B.O.D.E.
Syndrome somewhere in your company. As leaders
you have a choice of ignoring or addressing before
your team or company’s success skis or stumbles off
the slopes.
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| What's New at Atlantic Consultants? |
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Tip #34: Remember that
managing others is not just about managing your
reports. It is about managing the relationships with
colleagues, team members, boards, and other
managers. Learn the different styles of
communication and intervention that each
need.
This tip is from our booklet, 104 Tips on How
to Ignite and Optimize Your Business and its
Leaders by Bonni Carson DiMatteo. Filled with
great tips on Leadership, Managing Others,
Communication Skills, Strategic Planning, and
Creating and Igniting Change, 104
Tips makes a great gift for vendors and
customers alike. You can even have it customized
with your logo and business name on the cover.
for details and a price list. Fifty percent
(50%) of all profits will go to help the survivors of
Katrina.
View Bonni's article, "Does Your Company Have
the N.O.M.A.R Syndrome?", which appeared in
Executive Excellence in Sales and Service in
December 2004. The article (yes, it was written
before the World Series championship!) challenges
leaders to look at themselves and their executive
team, and ask the tough questions like Theo Epstein
might have to ask to select and groom a winning
team. Read the N.O.M.A.R. article (pdf format).
View Bonni's article on Quiet Leadership, which
recently appeared in IndUS Business Journal.
Don't miss our next Biz Builder series,
beginning May 5. Register at www.atlanticconsultants.com/register.htm.
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| Biz Builder Workshop: Developing and Retaining Clients |
|
Do you find yourself without a strategy or action plan
to keep your business pipeline flowing? This
eight-week workshop will get you back on track.
Who: For Professional Service
Providers or Consultants: Lawyers, financial planners,
management consultants, coaches, etc.
What: An eight-week Business
Development Program to expand and strengthen your
business
When:
Meets every other week for eight weeks
Mondays: 8:30AM-10:00
Tuesdays 5:30PM-7:00
New Groups begin every other month
Next group begins in March.
Where: Wellesley, MA
Facilitator: Bonni Carson DiMatteo,
CMC. President of Atlantic Consultants. Bonni
co-founded Atlantic Consultants in 1982 and provides
coaching, training, and consultation to entrepreneurs
and their companies.
Fee: $395
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| Next Level Leadership Program |
"Executives are focusing on how to build a flexible
and responsive organization to more quickly detect
and respond to market opportunities," according to
Forbes editor John Dobosz and GartnerG2 Research
Director Neil McDonald (April 2004).
What are you doing to build your leadership
competencies?
- Are you looking for a cost effective solution to
developing management and leadership competencies?
- Do you want something that has an impact and
extends the learning into the culture of the company
and the expectations of management?
- Do you want something that is deeper than a
weekend quick fix, that sustains and implements the
learning?
- Do you want a guarantee that is based upon an
agreed measure of success that you establish?
- Do you know that to replace a key employee is
estimated to be 1% to 2.5% of company revenue or
between $10K and $100K per employee depending on
level? (source: ASTD)
- Do you know that the TRS (Total Return to
Shareholders) on training that increases
development, communication, and morale is up to
200%? (source: SHRIM)
- Do you know that research indicates that there is
an average of 5.7 ROI for coaching key employees?
(source: Manchester Group)
- Do you want to retain top talent and groom them
for the next level?
Then you want the Next Level Leadership Program.
This cutting edge program combines:
- Leadership/management training (3 workshops)
- Assessment of core competencies
- 360 assessment telling people how others see
them
- Assessment of personality style and its impact on
communication (DISC)
- Goal setting
- Individual coaching to develop and enhance
competencies, meet goals
- Group coaching to extend learning and build the
team
- 6-month, 8-month, and 12-month programs bring
your leadership to the next level
And all for less than it would cost you to send a
manager to an offsite three-day leadership program.
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Announcement:
Bonni Carson DiMatteo has joined the Board of Directors
of Big Brothers Big Sisters of Central Massachusetts. To
learn more about this fabulous organization and its good
works, click
www.bbbscm.org.
Save
this date - May 23, 2006! Please be a guest at our table
for the Big Brothers Big Sisters Big Magic Breakfast
at the Westboro Wyndham Hotel (8AM-9AM). Contact Bonni at
.
Atlantic Consultants, Inc., was founded in 1982 to
help leaders and their companies achieve extraordinary results.
The Atlantic Consultants team can help solve challenges of
leadership development, organizational development, and strategic
and succession planning.
Services
Management
Training
Leadership Training
Individual Coaching
Management Skills Workshop
Leadership Assessment
360
DISC
LPI
Myers Briggs
Business Consulting
Business Analysis
Organizational Effectiveness
Change Management
Family Business
Strategic Planning
Succession Planning
Coaching
Leadership Development
Partnership
Family Business
Ownership Team
Managers
360
Team Building
Leadership Teams
Management Teams
Family Business Teams
Partnership Teams
Cross-Functional Teams
Work Flow Teams
Change Management Teams
Speaking/Facilitation
Engagements by
Bonni Carson DiMatteo
Upcoming
Events
May 12, 2006 - "Executive Coaching," Human Resource
Roundtable Series
April 11, 2006 - "Building Leadership," Mass
Restaurant Association Trade Show
March 9, 2006 - "How to Be a Successful Consultant,"
Institute of Management Consultants
February 27, 2006 - "Growing Your Business,"
Society of Professional Consultants, Biz Builder
January 24, 2006 - "Street Smart Training,"
Biz Builder
Previous Engagements
"Attracting and Retaining Clients"
Society of Professional Consultants, December 2005
"Attracting and Retaining Clients"
Mass Psychological Association, Business and Psychology annual
conference, October 2005
"Understanding Challenges of Disorganization; Inattention
and Classic Signs of ADD"
Bose Corporation, September 21, 2005
"How To Build Your Leadership Bench Strength"
TEC, June 21, 2005
"How To Grow Your Consulting Businesses"
Massachusetts Psychological Association, March 12, 2005
"Best Practices in OD Work with Financial Institutions"
Organizational Learning Group, February 5, 2005
"Attracting and Retaining Valuable Customers"
NEWBO, July 14, 2004
"Creating and Managing Change"
New England Human Resource
Association Conference
Babson College, Wellesley, MA
May 27, 2004
"What's a Nice Woman Like You Doing in a Place Like
This?"
A Roundtable Discussion
Women's Association of Automobile International
April 26, 2004
"Igniting and Leading Change"
Mass Women in Technology (Mass WIT) Leadership Conference
Babson College, Wellesley, MA
March 16, 2004
"What's a Nice Woman Like You Doing in a Place Like
This?"
A Roundtable Discussion
National Automobile Dealer's Association (NADA) National Meeting
Las Vegas, Nevada
January 30, 2004
Quoted
in the News
Worcester
Business Journal, March 22, 2006
http://www.wbjournal.com/ archives/2006/current/ happy_workers.html
Articles
by
Bonni Carson DiMatteo
"Employee
Buy-in Turns Company Vision into Reality"
Worcester Business Journal
March 29, 2006
"The Quiet Leader: Legacy of Rosa Parks"
IndUS Business Journal
December 1, 2005
"From Entrepreneur to Corner Office"
Street Smart
October 2005
"Big Ideas, Short Attention Span?"
Street Smart
September 2005
Interviewed for "Investing in One's Own Business"
INSIGHT, the magazine of the Illinois CPA Society
April 2005
"Lessons From the Soup Kitchen"
IndUS Business Journal
February 2005
"Lessons in Communication from the Tsunami"
Women Entrepreneurs in Science and technology, Inc. (WEST)
February 2005
"10 Reasons Why You Should Have a Coach"
Contact
February 2005
"Does Your Company Have the N.O.M.A.R. Syndrome?"
Executive Excellence in Sales and Service
December 2004
World Women In Technology
"Igniting and Leading Change"
Thinking Out Loud
March 2004
"Creating and Communicating Your Vision"
Women's New England Business Association
January 2004
Tips
for Effective One-to-One Communication
FLAIRS(TM)
Focus
on the speaker
Listen actively
Acknowledge perspective
Inquire
Respond
Strategize solutions
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